Refund & Cancellation Policy

Voluntary patronage payments (one-time or recurring) are non-refundable except where required by law. Patronage is not a charitable donation and is not tax-deductible — Digital Ministries LLC is a for-profit company.

If you believe a patronage payment was made in error or without authorization, contact us within 7 days of the charge and we will review the request in good faith.

You may cancel a recurring subscription at any time from your account or by emailing us. Cancellation takes effect at the end of the current billing period; you retain access through the paid period. We do not pro-rate refunds for partial periods.

If you were charged for a renewal you did not intend, contact us within 14 days of the renewal charge and we will consider a goodwill refund at our discretion.

Digital products (assessments, downloads, AI credits, licenses) are delivered immediately and are generally non-refundable once accessed or downloaded. If a product is materially defective or undelivered, contact us within 30 days for a replacement or refund.

We will promptly refund duplicate charges, charges resulting from a clear technical error on our side, and any charges confirmed to be unauthorized. Report suspected fraud to your card issuer and to us at billing@digitalministries.ai.

Please contact us before initiating a chargeback — most issues can be resolved within 1–2 business days. Chargebacks filed without first contacting us may result in suspension of the associated account.

Nothing in this policy limits your non-waivable statutory rights, including any right of withdrawal under the EU/UK Consumer Rights Directive (where applicable to digital content) or rights under your state's consumer protection laws.

Email billing@digitalministries.ai with:

• The email used at checkout
• The date and approximate amount of the charge
• The Stripe receipt number (if available)
• A brief description of the issue

Approved refunds are returned to the original payment method within 5–10 business days.